Christopher Phelps

Christopher
Phelps

DMD

Charlotte, NC

Christopher Phelps

Charlotte, NC

Dr. Christopher Phelps is an entrepreneur, general dentist, and author who practices in Charlotte, NC. In his first 7 years of practice he grew the revenue of his practices by a factor of 10X going from 1 practice location to 4 locations. After selling two of those offices for profit, Dr. Phelps focused on maximizing the capacity of his remaining 2 practices and had 2 consecutive years of $1,000,000 revenue growth at each of the two practices, effectively collecting with 2 offices what he had collected when he owned 4 offices. A major part of this success was the Call Tracker ROI program he developed out of his own marketing needs and issues. With it, he was able to decrease his missed calls by 90% and increase his staff conversions of new patient appointments over the telephone from 24% to over 86% which helped increase his new patient numbers from 60/month to averaging over 300/month; all the while decreasing his marketing expenses by 74%.

In addition to being a Kolbe Certified Trainer, a key opinion leader to several large dental companies & understanding how to get new patients in the door, Dr. Phelps is also an expert in the Science of Influence and Ethical Persuasion. For the last 3 years he has studied under the Authority in this field, Dr. Robert Cialdini and was recently awarded the title of Cialdini Method Certified Trainer (CMCT).

Upcoming Webinars

Date Category Faculty Member Webinar Title
09.07.16 Practice Efficiency Christopher Phelps Increase Your Case Acceptance Using The Science Of Influence
Increase Your Case Acceptance Using The Science Of Influence

Increase Your Case Acceptance Using The Science Of Influence

Location: Webinar

Learning Objectives:

-Understand the science behind Dr. Robert Cialdini’s 6 Principles of Persuasion

-Learn how to ethically use these principles to influence more patients to say yes to their treatment recommendations.

-Discover how powerful the Contrast Phenomenon is and how one client used it to increase sales of their most expensive service by 540%.

Credits: 1.5
Cost: Free
REGISTER!
10.26.16 Practice Efficiency Christopher Phelps Decrease Costly No Shows While Increasing New Patient Numbers
Decrease Costly No Shows While Increasing New Patient Numbers

Decrease Costly No Shows While Increasing New Patient Numbers

Location: Webinar

-Understand the science behind Dr. Robert Cialdini’s 6 Principles of Persuasion
-Learn the referral system Dr. Phelps created using these principles that can double or triple your referrals
-Discover a unique Gift Card program Dr. Phelps created that can allow you to tap into that Moment of Power that gets more patients to refer.
-Learn telephone and in office language strategies to influence your new and existing patients to show up for their appointments and decrease costly no shows.

Credits: 1.5
Cost: Free
REGISTER!
05.23.17 Practice Efficiency Christopher Phelps Why You Need A Membership Savings Plan For Your Practice
Why You Need A Membership Savings Plan For Your Practice

Why You Need A Membership Savings Plan For Your Practice

Location: Webinar
As DSO’s and other corporate dental groups continue have continued their growth in our profession, many of us have felt the consequences start to sink in.  Every year, these groups leverage their numbers and size to get rewarded with higher and higher dental insurance reimbursement rates while the solo practitioner has seen their rates decline at an alarming rate.  Today you may have to place 10 crowns on an insurance patient to equal what you’d be paid for placing 7 crowns on an uninsured patient.  Tomorrow, you may have to do 15 crowns to get paid for those same 7.  Ultimately, staying in the insurance game is a race to the bottom. So what are you to do?  How are you going to compete and thrive in tomorrows dental economy?  You need to change your practice model and attract a different type of patient.  One who values their oral health.  One who is interested in the care you can provide and is willing to pay the fee you deserve to do those procedures.  Why aren’t you seeing these patients now?  Where are they and what’s the one thing we can do to attract this amazing fee for service patient?  Create your own Membership Savings Plan.  In this webinar we’ll discuss the answer to all of these questions and more that could very well change the course of your practice.  Setting the stage for a future and job security you didn’t think possible.
Behavioral Objectives:
-Discover why over 108 Million Americans have not been to a Dentist in the last year.
-Learn what mindset barriers are keeping them from coming into see you now.
-Understand why a Membership Savings Plan is the answer you’ve been looking for to get you out of the PPO rat race.
-Learn how best to promote and sell your Savings Plan to attract the fee for service patient your practice needs to succeed today and survive tomorrow’s tough dental economy.
Credits: 1.5
Cost: Free
REGISTER!
12.07.17 Practice Efficiency Christopher Phelps Top 20 Things You MUST Do To Succeed Today and Survive Tomorrow’s Dental Economy
Top 20 Things You MUST Do To Succeed Today and Survive Tomorrow’s Dental Economy

Top 20 Things You MUST Do To Succeed Today and Survive Tomorrow’s Dental Economy

Location: Online

Corporate DSOs and Private Equity groups are some of the fastest growing business models in dentistry today. One group that comes to mind is actively buying or building 50 dental offices/month. Think about dental insurance companies who are starting to own dental practices and are doing everything they can to take away or reduce our insurance reimbursement rates considerably. When you add it up it doesn’t take a mathematician to know that the dental landscape is going to look considerably different 5-10 years from now. What’s the solo practice dentist to do? Can you continue in the PPO insurance space? The short answer is Yes. Yes you can but not if you continuing doing things the way you’ve always been doing things. In this session I’ll be covering the top 20 things I think your practice will need to do to succeed not only today but also in tomorrows competitive dental economy.

Learning objectives:
-Learn the 3 ways to survive the corporate Tsunami that’s coming.
-Discover why your vision today may need to change for what’s coming tomorrow.
-How to make maximize every marketing effort.
-Why you need an in house membership savings plan to find a better quality patient.
-How to build a better hiring system to find superstar employees.
-Why you need more capacity at your office to differentiate and compete.

Credits: 1.5
Cost: Free
REGISTER!