Gary Imm

Gary
Imm

DDS

Westminster, MD

Gary Imm

Westminster, MD

Dr. Gary Imm is an entrepreneur and operates a private dental practice in Westminster, Maryland. The team as evolved over the past 30 years and ranks in top 3% of North American practices in several categories providing implants, sedation, orthodontics, headache resolution and biologic dentistry. His core values of continual learning and committing to best have made him a "CE junkie".

Contrary to the typical dental or medical office, Dr. Imm and his team have no patients...they only have guests. They embrace the mindset that the experience a guest has and the clinical outcome both deserve excellence. This passion has lead him to create and Grow GuestWise℠, a team training process that takes 3 minutes a day to create world class guest experiences. It is fun and meaningful for the team at little to no cost to the practice. Teams using the system find guests can't wait to come back, thus increasing their profits and the culture of the office as they focus on relationships instead of selling.

Dr. Imm believes that the real power of knowledge is the use of it, therefore he has committed himself to couching and facilitating the success of others. He taught for many years at the University of Maryland Dental School and for the last 15 years he has coached other businesses to success by using personalized WOW service with the expectancy of success...mixed with some fun!

Upcoming Webinars

Date Category Faculty Member Webinar Title
06.14.16 Practice Efficiency Gary Imm GuestWise℠ Part 1: The WOW Factor, Guest Retention and the Bottom Line
GuestWise℠ Part 1: The WOW Factor, Guest Retention and the Bottom Line

GuestWise℠ Part 1: The WOW Factor, Guest Retention and the Bottom Line

Location: Webinar

After this webinar, you will be able to:

1) recognize patient/guest(more about this later) loyalty decisions about your office
comes from how well they feel before, during and after their experiences with you
and your team.
2) create a place where your team’s actions make your office a place that your guests
can’t wait to return to…instead of looking for ways not to.
3) find ways to “dentalize” what the Big Boys(eg Disney, Ritz, Zappos) do to create
“touch points” that will bring your guest back giving you more money at the end of
the month and a team that is happier doing it. BTW this is at little to no cost to you.

4) list a few simple tweaks around what your office team is already doing that can
put money in your pocket right away.
5) bring the winks, warmth, and coziness that make guests feel so good in their own
living room or at grandma’s house to your office to create more fun, profit and ear to
ear smiles everyday.
6) take 3 minutes a day for 30 days to create a guest mindset for your team that rivals
what the “Big Boys” do.
7) quickly quantify your success without the burden of a survey.
8) create a process for guests to YELP to you…instead of your hard earned
reputation being destroyed online.
9) recognize your customer service skills are being compared to the “Big Boys”
everyday and how it affects your team, your guest’s choices and how much money
you take home.
10) understand that a patient/customer sees you as a commodity (price and
competition are considered) however a loyal guest chooses YOU (which cannot be
duplicated) and price is irrelevant.

Credits: 1.5
Cost: Free
REGISTER!
12.20.16 Practice Efficiency Gary Imm The WOW Factor: Attraction, Referral Buzzes, and Behavioral Modification of the Urgent Care Guest
The WOW Factor: Attraction, Referral Buzzes, and Behavioral Modification of the Urgent Care Guest

The WOW Factor: Attraction, Referral Buzzes, and Behavioral Modification of the Urgent Care Guest

Location: Online

1) recognize patient/guest loyalty decisions about your office
comes from how well they feel before, during and after their experiences with you and your team.

2) create a place where your team’s actions make your office a place that your guests can’t wait to return to…instead of looking for ways not to.

3) find ways to “dentalize” what the Big Boys(eg Disney, Ritz, Zappos) do to create “touch points” that will bring your guest back giving you more money at the end of the month and a team that is happier doing it.

4) list a few simple tweaks around what your office team is already doing that can put money in your pocket right away.

5) bring the winks, warmth, and coziness that make guests feel so good in their own living room or at grandma’s house to your office to create more fun, profit and ear to ear smiles everyday.

6) take 3 minutes a day for 30 days to create a guest mindset for your team that rivals what the “Big Boys” do.

7) quickly quantify your success without the burden of a survey.

8) create a process for guests to YELP to you…instead of your hard earned reputation being destroyed online.

9) recognize your customer service skills are being compared to the “Big Boys” everyday and how it affects your team, your guest’s choices and how much money you take home.

10) understand that a patient/customer sees you as a commodity( price and competition are considered) however a loyal guest chooses YOU (which cannot be duplicated) and price is irrelevant

Credits: 1.5
Cost: Free
REGISTER!